I. Privacy Policy
Introduction
Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why, in accordance with the new European GDPR applicable from June 25, 2018, we are committed to respecting the confidentiality of the personal information that we collect.
1. Collection of personal information
Generally speaking, you can visit our site denhandwierker.lu without providing any personal information about yourself. In any event, you are in no way obliged to transmit this information to Den Mobilen Handwierker.
However, in the event of refusal, you may not be able to benefit from certain information or services that you have requested. For this reason, Den Mobilen Handwierker may in certain cases ask you to provide your name, first name and email address (hereinafter your “Personal Information”). By providing this information, you expressly agree that it will be processed by Den Mobilen Handwierker, for the purposes indicated in point 2 below.
2. Purposes of processing
Den Mobilen Handwierker may process your Personal Information:
(a) for the purposes of providing you with the information or services you have requested (in particular: sending the Newsletter, commercial offer, and response following a contact request.)
(b) for the purposes of collecting information allowing us to improve our Site, our products and services (in particular through cookies)
(c) for the purposes of being able to contact you about various events relating to Den Mobilen Handwierker, including in particular product updates and customer support.
3. Forms and interactivity:
Your personal information is collected through our contact form or newsletter subscription request form.
We use the information thus collected for the following purposes:
Order tracking
Information / Promotional offers
Statistics
Contact
4. Log files and cookies
We collect certain information through log files and cookies. This mainly concerns the following information:
IP address
Operating system
Pages visited and queries
Connection time and day
Using such files allows us:
Improved service and personalized welcome
Statistics
5. Shelf life
Your Personal Information is kept by Den Mobilen Handwierker only for the time corresponding to the purpose of our exchanges (in the case of contact via our contact form) or until you unsubscribe from our newsletter in the case of a subscription to it (an unsubscribe link is available in each newsletter we send).
6. Right of opposition and withdrawal
We are committed to offering you the right to object and withdraw your personal information.
The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.
The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.
7. Right of access
We undertake to recognize a right of access and rectification to those concerned wishing to consult, modify or even delete information concerning them.
To exercise these rights, you can contact us using the following contact details:
15 A, Industrial Zone
L-8287 Kehlen
Email: info@denhandwierker.lu
Telephone: +352 27 32 52 18
8. Security
The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
Secure Sockets Layer (SSL) protocol
Access management – authorized persons
Data backups
Firewalls
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.
II. COOKIE POLICY
When you first connect to the Den Mobilen Handwierker website, you are warned by a banner at the bottom of your screen that information relating to your browsing may be recorded in files called “cookies”. Our cookie use policy allows you to better understand the provisions we implement when browsing our website. It informs you in particular about all the cookies present on our website, their purpose (part 1.) and gives you the procedure to follow to configure them (part 2.)
1. General information about cookies on the Den Mobilen Handwierker website
Den Mobilen Handwierker, as publisher of this website, may install a cookie on the hard drive of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal navigation on our website.
“Cookies” are small text files of limited size that allow us to recognize your computer, tablet or mobile in order to personalize the services we offer you.
The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties.
To better inform you about the information that cookies identify, you will find below a table listing the different types of cookies likely to be used on the denhandwierker.lu website, their name, their purpose and their retention period.
2. Configuring your cookie preferences
You can accept or refuse the deposit of cookies at any time
When you first connect to the Den Mobilen Handwierker website, a banner presenting information relating to the use of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the Den Mobilen Handwierker website (by loading a new page or clicking on various elements of the site for example), you accept the storage of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “Accept all” button on the banner at the bottom of your screen.
We use the following cookies on our website:
Required
csrftoken: Helps prevent CSRF (Cross-Site Request Forgery) attacks.
JSESSIONID: Preserves user states across page requests.
SESS#: preserves user states across page requests.
Preferences
lang: Cookie set by LinkedIn when a web page contains an embedded “Follow Us” panel.
Statistics
_ga: cookie used by the “Google Analytics” platform. Registers a unique identifier which is used to generate statistical data on how the visitor behaves on the website.
_gat: cookie used by Google Analytics to reduce request rate
_gid: Stores a unique identifier used to generate statistical data about how the visitor uses the website.
Marketing
collect: allows data about the visitor’s device and behavior to be sent to Google Analytics. Tracks the visitor across devices and marketing channels.
_twitter_sess: collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the site and pages loaded, with the aim of personalizing and improving the Twitter service.
bcookie: Used by the social networking service, LinkedIn, to track usage of the Integrated Services.
bscookie: Used by the social networking service, LinkedIn, to track usage of the integrated services.
CheckConnectionTempCookie#: used to check if the user’s browser supports cookies
ct0: This cookie is set due to Twitter integration and social media sharing capabilities.
external_referer: collects anonymous data related to the user’s visits to the website, such as number of visits, average time spent on the site and pages loaded, with the aim of personalizing and improving the Twitter service.
GAPS: cookie used by Google to identify a user who shares content with the Google + button
guest_id: collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the site and pages loaded, with the aim of personalizing and improving the service.
