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I. Privacy policy.

Introduction

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That’s why, in line with the new European GDPR applicable from June 25, 2018, we are committed to respecting the confidentiality of the personal information we collect.

1. Collection of personal information

In general, you can visit our website denhandwierker.lu without communicating any personal information about yourself. In any case, you are in no way obliged to transmit this information to Den Mobilen Handwierker.

Nevertheless, in the event of refusal, you may not be able to benefit from certain information or services that you have requested. In certain cases, Den Mobilen Handwierker may ask you to provide your surname, first name and e-mail address (hereinafter referred to as your “Personal Information”). By providing this information, you expressly agree that it may be processed by Den Mobilen Handwierker, for the purposes indicated in point 2 below, as well as for the purposes stated at the end of each form.

2. Purpose of processing

Den Mobilen Handwierker may process your Personal Information :

  • (a) for the purposes of providing you with the information or services you have requested (in particular: sending the Newsletter, commercial offers, and responding to a contact request).
  • (b) for the purpose of collecting information enabling us to improve our Site, our products and services (in particular by means of cookies)
  • (c) for the purpose of contacting you about various events relating to Luxempart, including product updates and customer support.

3. Forms and interactivity:

Your personal information is collected via our contact form or newsletter subscription request.

We use the information collected for the following purposes:

  • Order tracking
  • Information / Promotional offers
  • Statistics
  • Contact

4. Log files and cookies

We collect certain information through log files and cookies. This mainly concerns the following information:

  • IP address
  • Operating system
  • Visited pages and queries
  • Time and day of connection

The use of such files allows us to :

  • Improved service and personalized welcome
  • Statistics

5. Shelf life

Your Personal Information is kept by Den Mobilen Handwierker only for the time corresponding to the purpose of our exchanges (in the case of contact via our contact form) or until you unsubscribe from our newsletter in the case of registration (an unsubscribe link is available in each newsletter we send).

6. Right of objection and withdrawal

We are committed to offering you the right to object to and withdraw your personal information.

The right of opposition is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appears, for example, on a mailing list.

7. Right of access

We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or even delete the information concerning them.

To exercise these rights, please contact us using the following details:

15 A, Zone Industrielle
L-8287 Kehlen

E-mail: info@denhandwierker.lu

Telephone: +352 27 32 52 18

8. Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

SSL (Secure Sockets Layer) protocol

Access management – authorized person

Computer backup

Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.

 

II. COOKIE POLICY

When you first visit the Den Mobilen Handwierker website, you will be warned by a banner at the bottom of your screen that information relating to your browsing may be stored in files called “cookies”. Our policy on the use of cookies enables you to better understand the measures we implement in terms of navigation on our website. In particular, it informs you of all the cookies present on our website, their purpose (part 1.) and how to configure them (part 2.).

1. General information about cookies on the Den Mobilen Handwierker website

Den Mobilen Handwierker, as the publisher of this website, may install a cookie on the hard disk of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal browsing on our website.

Cookies” are small text files of limited size that enable us to recognize your computer, tablet or cell phone so that we can personalize the services we offer you.

The information collected through cookies does not allow us to identify you by name. It is used exclusively for our own purposes, to improve the interactivity and performance of our website, and to send you content tailored to your interests. None of this information is communicated to third parties.

To give you a better idea of the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the denhandwierker.lu website, their name, purpose and retention period.

2. Setting your cookie preferences

You can accept or refuse cookies at any time

When you first connect to the Den Mobilen Handwierker website, a banner briefly presenting information on the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your browsing on the Den Mobilen Handwierker website (by loading a new page or clicking on various elements of the site, for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “Accept all” button on the banner at the bottom of your screen.

We use the following cookies on our website:

Required

  • csrftoken: helps prevent CSRF (Cross-Site Request Forgery) attacks.
  • JSESSIONID: preserves user status through page requests.
  • SESS#: preserves user status through page requests.

Preferences

  • lang: cookie set by LinkedIn when a web page contains an embedded “Follow us” panel.

Statistics

  • _ga: cookie used by the “Google Analytics” platform. Stores a unique identifier that is used to generate statistical data on visitor behavior on the website.
  • _gat: cookie used by Google Analytics to reduce the rate of requests
  • _gid: records a unique identifier used to generate statistical data on how the visitor uses the website.

Marketing

  • collect: enables data on the visitor’s device and behavior to be sent to Google Analytics. Follows the visitor across devices and marketing channels.
  • _twitter_sess: collects anonymous data related to user visits to the website, such as number of visits, average time spent on the site and pages loaded, in order to personalize and improve the Twitter service.
  • bcookie: used by the social networking service, LinkedIn, to track the use of integrated services.
  • bscookie: used by the social networking service, LinkedIn, to track the use of integrated services.
  • CheckConnectionTempCookie#: used to check whether the user’s browser supports cookies
  • ct0: this cookie is set due to Twitter integration and social media sharing capabilities.
  • external_referer: collects anonymous data related to user visits to the website, such as number of visits, average time spent on the site and pages loaded, in order to personalize and improve the Twitter service.
  • GAPS: cookie used by Google to identify a user who shares content with the Google + button.
  • guest_id: collects anonymous data related to user visits to the website, such as number of visits, average time spent on the site and pages loaded, in order to personalize and improve the Twitter service.
  • leo_auth_token: used by the social networking service, LinkedIn, to track the use of integrated services.
  • lidc: used by the social networking service, LinkedIn, to track the use of integrated services.
  • NID: stores a unique identifier that identifies a user’s device in return. The identifier is used for targeted ads.
  • personalization_id: this cookie is set due to Twitter integration and social media sharing capabilities.
  • UID: collects information about the user and his or her movement, such as visit timestamps, last pages loaded and IP address. The data is used by the marketing research network Scorecard Research to analyze surveys to help their clients better understand customer preferences.
  • UIDR: collects information about the user and his or her movement, such as visit timestamps, last pages loaded and IP address. The data is used by marketing research network Scorecard Research to analyze surveys to help their clients better understand customer preferences.
  • visit: used by the social networking service, LinkedIn, to track the use of integrated services.

Uncategorized

  • _auth: authentication cookie
  • _pinterest_referrer:
  • _pinterest_sess: this cookie is only set if you use Pinterest and are logged in to the service. These cookies allow you to “repin” images.
  • cm_sub: cookie related to Pinterest
  • G_ENABLED_IDPA:
  • mediaplan: used by the hosting provider for network management purposes and do not affect your user experience.
  • mediaplanBAK:used by the hosting company for network management purposes and have no bearing on your user experience.
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